When I was a kid, my dad was given a PC for work. It sat in our spare bedroom and came with a spreadsheet and word processor. I spent weeks teaching my dad how to use it. It was frustrating work, as this was in the days of DOS, where everything was done by typed commands.
Then I went to my friend's house. Their front door opened straight into their living room. And at the far end was a Mac (I think a Mac Classic). And my friend's dad was there teaching my friend how to use the Word Processor.
"What is this?" I thought to myself, "An adult teaching a child how to use a computer? I've never seen anything like this before. It must be sorcery"
And from that moment on, I was an Apple fan.
And, more importantly, I make sure that the software I build is as easy to use as possibly can be – so the adults can teach the children how to use it.
Take Action: Think of a childhood event that has positively impacted on you. How have you taken that experience and applied it into your everyday work?